Your personal data belongs to you. This policy explains exactly what information Warganet88 collects, how we use it, who we share it with, and what rights you hold as a Malaysian user of our platform.
Six core commitments that define how Warganet88 handles your personal information. These are not aspirations — they are operational standards.
All personal data stored on Warganet88 systems is encrypted at rest using AES-256. All data transmitted between your device and our servers uses TLS 1.2 or higher.
Warganet88 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. Your information is used solely to operate your account.
We practise data minimisation — collecting only the information necessary for account management, payment processing, identity verification, and regulatory compliance.
You have the right to access, correct, port, and request deletion of your personal data. Requests are processed within 30 days. Contact our Support team to exercise any of these rights.
Personal data is retained only for as long as legally required or operationally necessary. Account data is purged within 90 days of account closure unless retention is required by law.
In the unlikely event of a data breach affecting your personal information, Warganet88 will notify you by email within 72 hours of becoming aware, consistent with applicable obligations.
Warganet88 ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the Warganet88 platform at warganet88.cam, including all associated mobile interfaces and services (collectively, the "Platform").
This Privacy Policy ("Policy") sets out in clear and transparent terms how we collect, process, store, share, and protect your personal data when you register for an account, make deposits or withdrawals, place bets, contact our support team, or otherwise interact with the Platform.
This Policy applies to all users of the Platform, regardless of their location. Where you are accessing the Platform from Malaysia, additional data protection considerations may apply consistent with applicable Malaysian legislation governing the handling of personal data.
This Policy should be read in conjunction with our Terms and Conditions and our Responsible Gambling Policy, both of which are available on this website.
The following definitions apply throughout this Policy:
Warganet88 collects Personal Data through several channels in the course of operating the Platform. The categories of data we collect are set out below:
When you create a Warganet88 account, we collect:
To comply with anti-money laundering obligations and verify your eligibility to use the Platform, we may collect:
When you make deposits or withdraw funds, we collect:
In the course of your use of the Platform, we automatically collect:
We automatically collect technical information from your device and browser, including:
Where you contact our Customer Support team via live chat, WhatsApp, WeChat, or email, we retain records of those communications, including chat transcripts and email content, for quality assurance, training, and dispute resolution purposes.
Warganet88 processes your Personal Data only where we have a valid lawful basis to do so. The applicable lawful basis varies depending on the specific processing activity, as set out in the table below:
| Processing Activity | Lawful Basis |
|---|---|
| Account registration and management | Performance of contract |
| Payment processing (deposits and withdrawals) | Performance of contract |
| Identity verification (KYC) | Legal obligation; legitimate interest |
| Anti-money laundering monitoring | Legal obligation |
| Customer support communication | Performance of contract; legitimate interest |
| Fraud detection and security monitoring | Legitimate interest |
| Responsible gambling monitoring and intervention | Legal obligation; legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Marketing communications (where opted in) | Consent |
| Cookie placement (non-essential) | Consent |
Warganet88 uses the Personal Data we collect for the following purposes:
To create, manage, and maintain your account; to authenticate your identity at login; to process deposits and withdrawals via your chosen Malaysian payment method (DuitNow, Touch 'n Go, Maybank, CIMB, and others); and to communicate account-related notices to you.
To verify your age and identity in compliance with our KYC obligations; to monitor transactions for potential money laundering activity; and to respond to lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.
To detect and prevent fraudulent activity, bonus abuse, duplicate accounts, and other violations of our Terms and Conditions; to monitor for suspicious betting patterns; and to protect the integrity of the Platform and the fairness of the gaming environment for all registered users.
To monitor betting behaviour for indicators of problematic gambling; to enforce deposit limits, self-exclusion restrictions, and cooling-off periods requested by users; and to proactively reach out to users displaying patterns consistent with gambling harm, consistent with our responsible gambling obligations.
To respond to your support enquiries via live chat, WhatsApp, WeChat, or email; to maintain records of interactions for quality assurance and dispute resolution; and to train our support team to improve service quality.
To analyse anonymised or aggregated usage data to understand how the Platform is used; to identify areas for technical improvement; and to optimise game content, odds markets, and payment flow for Malaysian users.
Where you have explicitly opted in to receive marketing communications, we may send you information about promotions, bonus offers, new game launches, and Platform updates by email or in-app notification. You may withdraw your marketing consent at any time by contacting our Support team or using the unsubscribe link in any marketing email.
Warganet88 does not sell your Personal Data. We share Personal Data with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:
We share financial transaction data with payment processors and banking partners — including those facilitating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong payments — solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial data protection obligations.
We may share KYC documentation with third-party identity verification service providers for the purpose of verifying your identity and age. These providers are contractually prohibited from using your data for any purpose other than the specific verification service.
We use trusted third-party service providers for cloud hosting, data storage, platform analytics, and customer support tooling. These providers act as data processors under our instruction and are bound by data processing agreements that prohibit independent use of your data.
Warganet88 integrates games from third-party providers including slot developers and live dealer studio operators. Where your session data is shared with these providers for game integrity and RNG audit purposes, it is shared in pseudonymised form.
We may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required or compelled to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Warganet88, our users, or the public.
In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, Personal Data held by Warganet88 may form part of the transferred assets. You will be notified via email and/or a prominent notice on the Platform prior to your Personal Data becoming subject to a different privacy policy.
The Warganet88 Platform uses cookies and similar tracking technologies to support platform functionality, enhance your user experience, and gather analytics data. Below is a summary of the cookie categories we use:
| Category | Purpose | Required |
|---|---|---|
| Strictly Necessary | Session management, authentication, security (e.g., CSRF protection). These cookies are essential for the Platform to function and cannot be disabled. | Yes |
| Functional | Remembering your language preferences, preferred payment method, and display settings between sessions. | No |
| Analytics | Collecting anonymised data on Platform usage patterns to improve performance and user experience. No personally identifiable information is transmitted. | No |
| Marketing | Tracking interactions with promotional content to measure the effectiveness of marketing campaigns. Used only where you have provided explicit consent. | No |
You may manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not prevent you from using the core functionality of the Platform, but may affect personalisation features. Most modern browsers allow you to view, block, and delete cookies through the browser privacy settings.
Warganet88 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods below represent our standard data lifecycle:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 90 days post-closure, unless legal hold applies |
| KYC identity documents | 5 years from last transaction or account closure (AML compliance) |
| Financial transaction records | 7 years from transaction date (accounting and tax obligations) |
| Betting and game history | 3 years from account closure |
| Customer support records | 2 years from last interaction |
| Marketing consent records | Until consent is withdrawn, plus 12 months thereafter |
| Technical log data | 90 days on a rolling basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymised in a manner that prevents reconstruction of the original data.
Warganet88 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes:
While Warganet88 takes all reasonable steps to protect your data, no system is entirely immune to security risks. You are also responsible for maintaining the security of your own account credentials, and we encourage you to use a strong unique password and to enable 2FA on your account.
As a user of the Warganet88 Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our Support team using the details in Section 15:
You have the right to request a copy of the Personal Data we hold about you. We will provide this in a structured, machine-readable format within 30 days of receiving your request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may update certain account details directly through your account settings. For other data categories, please contact Support.
You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. Note that we may be legally required to retain certain data (e.g., KYC records, financial transaction records) for defined periods, as set out in Section 8.
Where processing is based on your consent or performance of a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing and we are assessing your objection.
You have the right to object to processing of your Personal Data based on our legitimate interests. You may also opt out of direct marketing communications at any time without providing a reason.
Warganet88 may use automated processing for fraud detection, bonus abuse monitoring, and responsible gambling assessment. Where such automated processing produces a decision with a significant effect on you, you have the right to request human review of that decision.
The Warganet88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes date of birth verification, and our KYC process includes identity document checks to enforce this requirement.
If we become aware that we have inadvertently collected Personal Data from an individual under the age of 21, we will immediately suspend the associated account, delete all Personal Data collected from that individual to the extent permitted by applicable law, and refund any funds deposited through the same payment method used for deposit.
If you are a parent or guardian and believe your child under the age of 21 has registered on the Warganet88 Platform, please contact our Support team immediately. We will take prompt action to investigate and, if confirmed, to delete all associated data.
In the course of operating a global technology platform, some of your Personal Data may be transferred to, stored in, or processed by systems or personnel located outside of Malaysia. This may include transfers to jurisdictions that do not have data protection laws equivalent to those applicable in Malaysia.
Where such transfers occur, Warganet88 takes appropriate steps to ensure that your Personal Data is protected to a standard consistent with this Policy, including through the use of contractual clauses, data processing agreements, and by engaging service providers that maintain recognised security certifications.
By using the Warganet88 Platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your Personal Data as described in this section.
The Warganet88 Platform may integrate or reference third-party services, including payment gateways and game providers. These third parties operate their own privacy policies and data practices, which are independent of this Policy.
Warganet88 is not responsible for the privacy practices of any third-party services accessible through or integrated with the Platform. We encourage you to review the privacy policies of any third-party services you interact with. The inclusion of a third-party service on the Platform does not constitute an endorsement of its privacy practices.
Warganet88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, we will notify registered users by email or by displaying a prominent notice on the Platform at least 7 days prior to the changes taking effect.
The "Last updated" date at the top of this Policy reflects the date of the most recent substantive revision. We recommend that you review this Policy periodically to remain informed of how your data is being used and protected.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the amended terms, you must cease using the Platform and contact our Support team to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Warganet88, please contact our Customer Support team through the following channels:
Our support team is staffed 24 hours a day, 7 days a week, and provides assistance in English, Bahasa Melayu, and Mandarin Chinese. Data rights requests will be acknowledged within 5 business days. For formal legal correspondence regarding data protection matters, please contact us through the email address above, marking your communication "DATA PROTECTION — FORMAL REQUEST" in the subject line.
We are committed to resolving all privacy-related concerns promptly, transparently, and in full compliance with applicable data protection obligations.
Warganet88 is built on trust. If you have any questions about how your personal data is handled, our 24/7 support team is ready to help — in English, Bahasa Melayu, or Mandarin.
Warganet88 is for users aged 21 and above only. Please gamble responsibly. Visit our Responsible Gambling page for support tools and resources.